Acceptance and priority
Website access alone does not create a service contract. Where documents conflict, signed contracts, orders, scopes, specific agreements, these terms, and website descriptions generally apply in that order.
Terms
Terms of Use
These terms govern access to Ruocent's website, admin backend, forms, journal, and related services. Signed quotes, orders, scopes, and contracts control specific commercial engagements.
Last updated: June 23, 2026If you act for an organization, you confirm authority to bind it. Do not order or use restricted services if you do not accept these terms.
Services and non-promises
Services may include deployment, delivery, storage planning, video routes, managed operations, backends, journals, and forms. Website plans, examples, prices, and future directions are informational and do not guarantee commercial outcomes.
Eligibility and accounts
Users must have legal capacity and provide accurate information. Admin access is limited to authorized people. Credentials, captcha, and sessions must be protected and suspected compromise reported promptly.
Quotes, fees, and payment
Quotes distinguish setup, maintenance, third-party resources, and custom work. Taxes, exchange rates, provider price changes, renewals, refunds, and late-payment consequences follow the applicable order or contract.
Customer cooperation
Customers must timely provide content, accounts, permissions, contacts, and approvals. They remain responsible for key account ownership and independent copies of critical business data.
Acceptable use
Services may not be used for attacks, phishing, malware, spam, fraud, infringement, unlawful distribution, regulatory evasion, or unauthorized access. Ruocent may restrict urgent abuse to protect systems and third parties.
Customer content
Customers retain their content and grant the limited rights necessary for delivery. Customers are responsible for legality, licenses, privacy notices, and industry requirements. Clearly unlawful or dangerous content may be restricted or removed.
Third parties and open source
Projects may depend on hosting, CDN, domains, storage, email, payments, repositories, and open source. Ruocent cannot control third-party outages, suspension, price changes, regional limits, or policy changes.
Delivery, acceptance, and changes
Delivery follows the confirmed scope. Customers should review and consolidate feedback within the agreed or reasonable period. New features, migrations, audits, integrations, or urgent work may require a revised scope and fee.
Managed operations and SLA
Managed operations cover only agreed checks, certificates, backups, deployments, health monitoring, and incidents. No SLA, response target, credit, or availability guarantee exists unless expressly written in a signed agreement.
Maintenance and updates
Ruocent may perform planned or emergency maintenance for security, stability, migration, or dependency updates. Customers may be asked to accept additional cost or risk when they require unsupported configurations.
Data, backups, and exit
Backup frequency, retention, and recovery targets depend on the service plan and cannot guarantee zero loss. On termination, reasonable export assistance may be provided subject to payment, technical feasibility, law, and third-party limits.
Security and confidentiality
Both parties must use reasonable safeguards and protect non-public business, technical, account, pricing, and customer information. Lawful disclosures should be limited and notified where permitted.
Intellectual property and feedback
Ruocent and its licensors retain brands, general tools, templates, code, documents, and methods. Customer-specific deliverable rights follow the project agreement. Non-confidential feedback may be used to improve general services.
Suspension and termination
Serious illegality, security risk, infringement, non-payment, or material breach may lead to restriction or termination. Accrued fees and terms concerning confidentiality, IP, liability, and disputes survive where appropriate.
Disclaimers and high-risk use
Internet and third-party systems are not error-free. Except for written commitments, services are not guaranteed uninterrupted, absolutely secure, or fit for undisclosed special purposes. High-risk safety-critical use requires separate assessment and agreement.
Liability limits
To the extent permitted by law, Ruocent excludes indirect, consequential, profit, goodwill, opportunity, and avoidable backup losses. Unless law or contract requires otherwise, aggregate liability is generally limited to fees paid for the affected service during the preceding twelve months.
Indemnity
Customers are responsible for third-party claims caused by their content, unlawful use, infringement, privacy violations, unauthorized operations, or breach. Defense and settlement should be reasonably coordinated.
Compliance and force majeure
Both parties must follow applicable export, sanctions, anti-bribery, cybersecurity, and industry rules. Neither party is liable for delay caused by events outside reasonable control, subject to notice and mitigation.
Disputes and general terms
Disputes should first be negotiated in good faith. Signed contracts may specify law, jurisdiction, or arbitration. Invalid provisions do not invalidate the remainder; delay is not waiver; and notices may be sent to contract contacts or contact@ruocent.com.