Privacy Policy
Ruocent
By accessing our website, submitting inquiries, requesting cooperation, or using any services provided by Ruocent, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
When you use Ruocent’s website or related services, we may collect the following categories of information as necessary for business operations:
- Information you voluntarily provide, such as your name, company name, job title, email address, phone number, country or region, inquiry details, and cooperation requests;
- Information related to website access and usage, such as IP address, browser type, device information, operating system, access time, referral pages, browsing path, duration, and error logs;
- Information you provide in communications with us, including email correspondence, pre-sales inquiries, technical support requests, ticket records, and feedback;
- Other information necessary for contract performance, customer management, service delivery, billing coordination, or legal compliance.
To the extent permitted by applicable law, we may also obtain necessary information about you from public sources, business partners, or third parties authorized by you for identity verification, customer communication, service security, and business cooperation.
2. How We Use Information
We may use your information for the following purposes:
- To respond to your inquiries, demo requests, partnership proposals, or after-sales support needs;
- To provide website operations, content delivery, object storage, overseas website deployment, video-on-demand, and other related services;
- To manage customers, deliver services, troubleshoot technical issues, control risks, process billing, and perform contracts;
- To maintain the normal operation, security, stability, and performance optimization of our website and services;
- To conduct statistical analysis, improve services, optimize user experience, and manage internal operations;
- To send you information related to products, services, activities, or cooperation where permitted by law;
- To comply with applicable laws, regulations, regulatory requirements, or lawful requests from judicial or administrative authorities.
If we intend to use your information for purposes not stated in this Policy, or use information collected for one purpose for another purpose, we will provide additional notice and obtain consent where required by law.
3. Cookies and Similar Technologies
To ensure the proper functioning of our website, improve browsing experience, and analyze traffic sources and page performance, we may use cookies, local storage, pixels, or similar technologies.
These technologies help us recognize your session status, remember preferences, evaluate website performance, and improve content delivery. You may manage, refuse, or delete cookies through your browser settings, but some features of the website may not function properly as a result.
4. Sharing, Transfer and Disclosure
We respect and protect your privacy. Except in the following circumstances, we do not sell your personal information to third parties:
- With your prior explicit consent;
- Where necessary to achieve service purposes, including disclosure within a necessary scope to affiliates, cloud service providers, technical support vendors, payment or settlement partners;
- Where necessary for contract performance, complaint handling, technical issue resolution, or customer request fulfillment;
- Where required by applicable laws, court judgments, administrative enforcement, or regulatory authorities;
- In the event of a merger, division, acquisition, asset transfer, or similar transaction, within a lawful and necessary scope.
If a transfer of information occurs, we will require the receiving party to continue to be bound by this Policy, or otherwise provide you with additional notice where required by law.
5. Data Retention and Security
We retain your information for the shortest period necessary to fulfill the purposes described in this Policy, unless a longer retention period is required or permitted by law.
We have implemented reasonable administrative, technical, and physical safeguards to protect your information against unauthorized access, disclosure, alteration, loss, or destruction, including access control, role-based permissions, audit logs, encrypted transmission, backup measures, and security monitoring.
Please understand that no method of transmission over the Internet or method of electronic storage is absolutely secure. While we make commercially reasonable efforts to protect your information, we cannot guarantee absolute security.
6. Your Rights
Subject to applicable laws and regulations, you may have the right to:
- Access, copy, correct, or supplement your personal information;
- Request deletion or anonymization of your personal information;
- Withdraw consent previously given;
- Request an explanation of this Privacy Policy and our data handling practices;
- Close relevant accounts or terminate contact requests made to us;
- Exercise other rights available under applicable law.
If you wish to exercise any of these rights, please contact us using the details set out below. We will handle your request within a reasonable time, subject to legal requirements and applicable exceptions.
7. Children’s Privacy
Ruocent’s services are primarily intended for enterprise customers, institutional clients, and individuals with full legal capacity. We do not knowingly collect personal information from children.
If you are a minor, please use our services under the guidance of your parent or legal guardian. If a guardian believes that a minor has provided us with personal information without proper consent, please contact us and we will handle the matter in accordance with applicable law.
8. Third-Party Services
Our website or services may contain links to third-party websites, SDKs, plugins, external service interfaces, or redirected pages. Such third parties may have their own independent privacy policies and data processing rules.
We recommend that you review the privacy policies of those third parties before providing any information or using their services.
9. Updates to This Policy
We may update this Privacy Policy from time to time in response to business adjustments, legal or regulatory changes, or product updates. The updated version will be posted on this page and will take effect upon publication.
If any update materially affects your rights, we may provide additional notice through website announcements, pop-up notices, email, or other appropriate means.
10. Contact Us
If you have any questions, comments, suggestions, or requests regarding this Privacy Policy or personal data protection matters, please contact us at:
Company Name: Ruocent
Email: contact@ruocent.com